Dear Mrs. Culley

I am sorry some of your roses drooped, no doubt it happens. This is why every arrangement goes out  with our guarantee. Please call the store when you return from your trip and let us know how the arrangement did and we will make it right. We receive our flowers daily and take extreme care to process according to prescribed protocol but still flowers sometimes die, we can only mitigate the disappointment with our promise to replace the flowers if they fail.

Thank you for bringing it to our attention, please call when you return and our staff will correct the problem.